SDD’s range of finishing equipment has been developed with a great deal of attention given to easy and straightforward operation. For example, when attached to a printer, the finisher is sending and receiving communication signals to and from it so that the operator fully understands the status of the situation. This transparency leads to greater efficiency and time saving.

Indeed, the SDD philosophy is that finishers should be simple to operate… by anyone. This precludes the need for a long-serving, graphic experienced or trained employee to be found to operate the machine.

Modular units

Furthermore, from a service viewpoint, SDD’s new technologies aim to keep things simple. The use of modular units and parts mean that installation and service times are reduced through simple and smart exchange procedures.

And, the use of common platforms, units and parts in production ensures that spare parts stocks at customer/partner locations are minimised.

Latest technologies

SDD continues to develop finishers using the latest technologies and newly patented techniques. This is a fundamental principle in the company’s stride to provide customers, operators and service technicians alike with the most automated and simplest finishing systems available today.

COVID-19 has changed the world… and has changed the way in which companies interact with customers and partners too.

At SDD we have taken appropriate steps to update our service technicians regarding the method of carrying out service, operator and installation training whilst strictly following the rules about masks and social distancing, etc. Furthermore, the lockdown has also provided us with opportunities to provide training updates on the current range of SDD products for our staff.

In these situations we are taking advantage of the latest technologies to streamline the training. This enables us to provide comprehensive training even ‘from a distance’. And, we are pleased about having received so many complimentary remarks about this new way of providing customer support.

For SDD, customer satisfaction is a primary element of our business philosophy. So, it has been critically important to us that we change and adapt to new ways of working in order to maintain high levels of customer satisfaction.

Part of that philosophy is our desire to remain easily and readily contactable for service issues of any kind. Feel free to contact us if you need support on any service issue.

service@sdd.nl / info@sddbv.com